Complaints and whistleblowing reports
Client complaints
If you are not satisfied with a service of ours, please file a complaint — in writing at our office or at trend@trend-am.com. We will review it in accordance with our Complaints Handling Policy and reply to you promptly, and in any event no later than 10 business days from the date it is received. If our reply does not satisfy you, you may refer the matter to the Financial Supervision Commission.
Whistleblowing reports (Whistleblower Protection Act)
Reports of breaches within the meaning of the Act on the Protection of Persons Who Report or Publicly Disclose Information about Breaches may be submitted: in writing — to the Company's registered address or to signali@trend-am.com; orally — on +359 2 494 90 84 to the designated officer (Viktoria Kukleva) or at an in-person meeting arranged for the purpose. A report is submitted using the standard form of the Commission for Personal Data Protection. Procedure and safeguards for protection are set out in the Internal Reporting Rules. The external reporting channel is the Commission for Personal Data Protection.